A little clarity.
Then back to your project.
Find what is included, how to use the files, and which step comes next.
Is this a website, or the words for my website?
The words. You receive a private copy document with headlines, section text, button labels, and up to four FAQs, organized by section. Paste it into your website editor or send it to your designer. Design, code, and publishing are not included.
Can I buy for my business or a client?
Either. Solo owners, small and midsize teams, freelancers, and agencies buy the same pack. You do not need a membership. Agencies may rebrand and hand the copy to the named client; one agency contact gathers and sends the feedback.
What do I need before we start?
A defined business, one main type of customer or reader, and a clear offer or purpose. Rough notes are fine. Send an existing page or draft, any genuine proof we can use, and anything important to keep. We ask about missing facts rather than invent answers. Original customer interviews, keyword research, translations, and specialist compliance reviews are outside this pack.
When will I receive it?
Within one business day of receiving your brief, we confirm it is ready or tell you what is missing. The first version is due within three business days after acceptance. We confirm your delivery date before writing. Your round of changes is returned within two business days of accepted feedback. Time waiting for your replies is additional. Your accepted order confirms the delivery date.
What if the wording does not sound like us?
Your included round of changes covers wording, tone, and emphasis within the original brief. Send all feedback together within 14 calendar days of first delivery. A new main audience, offer, or extra pages is new work. Errors we introduce are corrected without using your round of changes.
Can you write within the layout I already have?
Yes. Give us your section order and any copy-length limits before we start. Or let us suggest a simple order. Either way, the pack covers one homepage with up to eight sections and 1,200 words total, including up to four FAQs. It is not a custom developer specification.
Who writes and approves the copy?
Thriveful writes, edits, and reviews the copy using your brief and supplied information. A human copy editor approves the complete version before delivery. You confirm your business facts before publishing.
What does the guarantee cover?
An important mismatch with the brief we accepted. Report it within 14 calendar days of first delivery and allow us to correct it. If the corrected work still materially misses that brief, request a refund within seven calendar days of the correction. This covers the pack price actually paid, not membership fees or third-party costs. It is not an unconditional satisfaction or performance guarantee. .
How does agency membership work?
$199 per month, plus $299 for every homepage pack during an active paid membership. Membership and packs are separate purchases; no packs are included. Two packs total $797, saving $201 compared with buying separately. Three total $1,096, saving $401, or about $365 per pack including membership. Seven total $2,292, saving $1,201. No purchases still means a $199 membership charge. There is no monthly order-count cap, but fulfillment is subject to capacity. Cancel before renewal to stop the next charge; current paid-cycle benefits and purchased deliveries remain available. All amounts USD before applicable tax.
Will the copy increase sales or enquiries?
We write to help people understand what you offer and what to do next. That may mean an enquiry, booking, purchase, or finding the right information. We do not promise a measured increase in sales, engagement, or time on site. Your offer, traffic, design, and implementation also affect results.
What happens to my brief and AI data?
Our policy does not permit training AI models on your project content, resale, or use in another client’s work. Necessary AI and service providers may process limited data to deliver your order. We use OpenAI API processing with store:false and human approval before delivery. Retention and deletion follow the policy below. See the full data-handling explanation.
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